Customer Service

Is there a minimum order size?

There is no minimum order size.

How much does shipping cost?

We offer UPS, FedEX, and USPS shipping service to all our customers, domestic AND international.

How can I pay for my order?

We accept payment by PayPal and major credit cards including American Express, Discover, Mastercard and Visa.

How do I use a coupon code?

Coupon codes should be applied to the shopping cart during checkout. A deduction will show under the order total before you make any payment.

How do I check the status of my order?

Check the status of your order online by accessing My Account. Once you log in, information will be available for individual orders.

How long does it take for delivery?

Delivery time is based on the shipping method you choose during checkout. All order ship from San Pedro, CA.

What is the return policy?

You can see our full return policy by clicking here.

The item I want is out of stock. What do I do now?

We always strive our best to keep items stocked. At times, due to the high demand for beads and low supply, we may sometimes run short on certain items. We regularly receive new shipments and some of our products may not show as stocked in our online store. If you have an urgent need for specific items, please email us right away and we will check our inventory as soon as possible.

How do I join the mailing list?

We encourage all customers to join our mailing list to keep updated on the latest products and promotions in our store. You can join the mailing list by entering and submitting your email address at the bottom of any page on our website.

Is there a resale / wholesale program?

Yes. To apply click here

What is the best way to contact Dive 1st Aid?

We are committed to providing the best customer service and the best user experience. You can contact us in any of any number of ways:

  • PHONE us at 1-310-832-4363
  • EMAIL us via Contact Form
  • STORE location at 599 W. 7th St., San Pedro, CA 90731
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